GeM Payments and Invoicing

Why payments stall

Government payment runs on documentation. A GeM order generally moves through supply, then acceptance by the buyer, then invoice processing, then release. A break at any of those points stops the money, and the seller often does not know which point it stopped at.

Most delays we see are not the department being slow. They are a mismatch: bank details on GeM that do not match the account, an invoice that does not match the order, a delivery that was never formally accepted on the portal, or GST details that do not reconcile.

All of those sit within the seller's control, and all of them are cheaper to prevent than to chase.

What sellers can control

• Bank details matching exactly. Account name, number and IFSC, consistent with your registration. One character wrong stops everything.
• Invoice matching the order. Quantities, rates, taxes and order reference. Any deviation invites a query, and a query costs weeks.
• Getting delivery formally accepted. Physical delivery is not acceptance. Until the buyer records it on the portal, the payment clock has not started.
• GST filed and reconciling with what you invoiced.
• Keeping proof of delivery — not for the buyer, for you, when a query lands three months later.

Written 5 September 2026. Government requirements and portal behaviour change — message us to confirm before you rely on any date or figure here.

Common questions