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Disputes and Arbitration with MP PWD

Most contractor disputes are lost long before arbitration, in the months when nobody was writing anything down.

The record you build during the work is the case

Contract disputes with departments almost always turn on documentation: what was instructed, when, by whom, what it cost, and whether the contractor raised it at the time. A contractor who did extra work on a verbal instruction and raised it a year later is in a much weaker position than one who wrote a letter that week.

This is unglamorous and it is decisive. Site instructions confirmed in writing, delays notified when they happen with the reason, extension of time applied for within the contract's timeframe, claims raised as they arise rather than bundled at the end — these are what a claim rests on.

If you are in the middle of a job that is going wrong, the useful action today is documentation, not escalation.

How disputes usually escalate

1

Raise it with the engineer in charge, in writing

Most issues are resolvable at this level and this is where the paper trail starts.

2

Escalate within the department

The contract sets out the route. Following it matters, because skipping steps is itself a ground to reject a claim later.

3

Formal claim

Set out the facts, the contract provisions relied on, and the amount, with supporting documents. Vague claims fail.

4

Arbitration where the contract provides for it

Most departmental contracts contain an arbitration clause. Its procedure and time limits have to be followed exactly.

Written 5 September 2026. Government requirements and portal behaviour change — message us to confirm before you rely on any date or figure here.

An honest word about arbitration

Arbitration is slow and it costs money. For many contractors, a settlement that is less than the claim but arrives this year is worth more than a better outcome three years away, particularly where the relationship with the department has value beyond this contract.

We will tell you when we think that is the case. We handle the documentation and the departmental process; where a matter genuinely needs a lawyer we will say so rather than take it on because it is work.

Common questions

The first question is what exists in writing. If nothing does, write now setting out what was instructed, by whom and when, and ask for confirmation. It is weaker than a contemporaneous record and much stronger than nothing.

Notify it in writing immediately and apply for extension of time within the contract's timeframe. Delay caused by the employer is a recognised ground, but it has to be claimed properly and on time.

Longer than anyone wants. That is the main argument for resolving things earlier.

That is where we are most useful. Correspondence, claims and extension applications handled properly while the work is running prevent most of what later becomes arbitration.

Send us your case

Send us the contract and whatever correspondence exists. What is on paper decides what is possible, so that is the first thing to establish.

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