What Happens in Video KYC
Two minutes on your phone, and the one step in the whole process that nobody else can do for you.
What it is and why it exists
Before a certifying authority issues a certificate in your name, it verifies that you are you. That verification is a short recorded video call where you show your documents and read out a code.
It exists because the certificate is a legal signature. Anything signed with it is signed by you, so the authority has to be sure it went to the right person.
Which is why nobody can do it for you — not your accountant, not a colleague, not us. If someone offers to complete it on your behalf, that is a certificate you do not want.
What makes it fail
- Poor light or a shaky camera. The documents have to be readable on the recording.
- Documents not to hand. Have the originals with you before starting, not in another room.
- A name mismatch between what you say and what the documents show.
- Background noise that makes the spoken code unclear.
- A weak connection. A dropped call means starting again.
None of these are hard. Two minutes of preparation prevents a repeat, and a repeat costs you a day.
Written 5 September 2026. Government requirements and portal behaviour change — message us to confirm before you rely on any date or figure here.
Common questions
Send us your case
Tell us when you can be available for two minutes with your documents. That is usually the only scheduling constraint.
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