Lost or Damaged DSC Token
A lost token is not just an inconvenience. It holds a signature that can bind you, and the first action is not ordering a replacement.
If it is lost or stolen, act on that first
A crypto token holding your certificate is protected by a PIN, so it is not trivially usable by whoever finds it. That is protection, not certainty — particularly if the PIN was written on the token, which happens more than anyone admits.
If a token is genuinely lost or stolen, tell your certifying authority so the certificate can be revoked. Revocation is what stops it being usable, and it is the step people skip because they are focused on getting a replacement to meet a deadline.
Deal with the risk first, then the replacement.
If it is damaged rather than lost
- Test it on another machine first. A great deal of what looks like a dead token is a driver problem on one computer.
- A locked token is different from a broken one. Locked after wrong PIN attempts has no reset - that is the design.
- Reissue may be possible rather than a fresh purchase, depending on the authority and how much validity remains. Ask before buying.
- The certificate is issued to you, so the identity work behind it does not always have to be repeated.
Written 5 September 2026. Government requirements and portal behaviour change — message us to confirm before you rely on any date or figure here.
Prevention, briefly
Keep the token somewhere you would keep a signed blank cheque. Do not write the PIN on it. Do not lend it, including to staff who file on your behalf — whatever they sign is signed by you.
If several people in the business need to file, the answer is several certificates, not one shared token.
Common questions
Send us your case
Tell us whether it is lost, stolen, damaged or locked. Those are four different situations with four different first steps.
WhatsApp +91 89823 80224Related on this site
Other certificate questions people arrive with, and the portals they need one for.